Shipping Policy

 Orders and deliveries will be processed and shipped on the same day if placed before 3 pm MST and deliveries can be made during shop hours ONLY.

Shop operational hours goes as follows:

Kratom Kafe @ 4145 W. Ina Rd. Suite 141  Tucson, AZ 85741

Monday- Friday 10-6:30 PM; Sat 10-6 PM and Sunday 11-5 PM


Arizona Kratom kafe@ 5th and Rosemont

5069 E. 5th St  Tucson, AZ 85711

Monday-Friday 9-6 PM; Sat and Sun 10-5 PM

*Vending machine is open 24 hours at 5th St.


Receipts will be sent in the package or sent as a text or email to customer only. Tracking number will be sent either thru text message, email and/or website.

Please contact immediately if any information has been entered incorrectly or any issue has occurred. You can always reach us @ 520-250-5510 thru a text message or phone call. 

Orders are mailed through Priority shipping USPS. Express Priority shipping is available upon request.


Return & Exchange Policy

On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange. Arizona Kratom does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.)