SHIPPING & RETURNS
Orders will be shipped on the same day if placed before 3 pm MST. The Shops' hours of operation are Monday through Friday 8am-7pm, Saturday and Sunday 10am-6pm MST but on- line orders can be placed at any time and will be shipped out depending on the time the order was finalized.
We will keep you up-to-date on your shipment with text messages or email updates- whichever method is preferred. You can always reach us by phone also. Tracking numbers are provided to the customer and can be sent either email or text message.
Orders are mailed through Priority shipping (Priority Mail Express is available for an extra charge upon request).
For your convenience, packages are always securely labeled and sealed.
Return & Exchange Policy
On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange. Arizona Kratom does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.)